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The Customer Service Approach
... for the non performing accounts
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| CURE is a special courtesy call
program made to non performing commercial accounts. The techniques employed utilize
tact and diplomach with slow paying customers. We make four contacts with your customer
to stress the importance of paying promptly. Two telephone calls and two letters all
within thirty days from the time you authorize us to work for you. All contacts and
attempts to contact are at different intervals throughout the thirty days. |
Online Special: $22.00 per Account! |
CURE should be used:
- If you are not ready to place an account for collection but want the effect of a third
party without the threat of losing the cusotmer forever.
- If you want to control collection sosts. Can you expend staff to call every
account, small, medium and large and be effective? We can. You can get thirty
days of our professional effort (two letters and two phone contacts or four phone
attempts) for $22.00 per account.
- If you want to get paid or identify a serious collection problem.
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You are under no obligation to leave the account with
NACM for their immediate collection process if the account does not pay during the CURE period. But you can place
it with NACM if you determine that a problem exists that cannot be resolved any other way.
We will have established a rapport with your customer by the time we complete the
process. |
To use the CURE
program or for more information contact the CURE
Division of NACM MidAmerica at 1-800-593-0907 or send an email to them at assn@nacmservices.com
or
Contact Olivia Holcombe at
oholcombe@swassn.com
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Place your
non performing accounts Online now! |